So happy I did
I was concerned about getting a soft topper because I was afraid that soft meant I would not have enough support. I spoke with Roger in customer service. He gave me the information I needed to make an informed decision which pointed to the soft topper, so that was what I bought. I am finally waking up without a stiff back and sore shoulders. I am very happy with my purchase.
The quality of the latex is wonderful and there was no odor. The packaging was superb.
Customer service is the best I've ever experienced, better (and easier to access) than Amazon. I spoke with customer service multiple times Over the course of rebuilding my sleeping surface, The return policy is excellent.