www.purecare.com/

I just never heard back from customer support.

I placed an online order over the weekend & immediately wanted to add an item that would have given me an extra discount on the entire order. I emailed immediately. Got no reply. Called on Tuesday after it took me a while to find the phone number. A customer service rep said that she would contact someone who could make the adjustment & ship the item to me by Friday. Friday comes & no item. I call back & there’s no record of this conversation and the lady says they can’t amend the order. She did offer a discount on the single item, but I needed it by that date. I needed an extra pillow for my son who was getting out of the hospital. I fo like the sheets a lot. We have two adjustable beds. They fit well. I especially recommend them to people who need fitted sheets for split king adjustable mattresses. Make the direct phone number easier to find. Answer email promptly. Follow up with customer calls. Keep your word.

These products are not the same. I don’t know if this company has been bought out by Private Equity but these products suck now. Stay far away.

Customer Service was terrible, and product was NOT clearly labeled as not eligible for returns, you have to scroll to find that piece of information. Items you will not work with a customer on a return should be CLEARLY labeled on the product pictures and when you attempt to check out. Will not be shopping for any purecare product in the future.

I hate I was unable to return.