We Like the Comfort Exchange Program
We ordered our Botanical Bliss organic mattress, which came with free pillows, sheets and a mattress protector. Our mattress didn't have any VOCs or funny odors and took a few days to get used to. My husband found it comfortable, but my side was a bit firm.
I called PlushBeds and spoke with Cindy in Customer Service, who sent me a replacement layer of latex to put in the mattress. We managed to unzip the cover and replace the firmer latex with the softer latex, just on my side. It made my side if the mattress softer, and now we both enjoy our new mattress. Great solution as we really didn't want to send this mattress back.