www.mantelsdirect.com/

No complaints, I purchased, you shipped, arrived intact

Mantel arrived well packaged and in good condition. I deducted one star for the wait time due to back order status.

Love the mantel. Installation was easy. Wish we had more communication on delivery and timeframe but when we called the company customer service was pleasant and helpful.

Need to use something besides steel staples on shipping boxes to avoid scratches on mantel when opening the box the mantel arrives in.

Not every transaction is perfect. It is when the unexpected happens that the true "commitment to the customer" of a supplier shows through. My first mantle kit was damaged in shipment (not due to packaging, imo) The support I received when reporting the damage was 1) friendly and supportive, 2) had viable options to proceed, 3) allowed time to evaluate how best to move ahead. Yes, I had to "postpone" installation work, but the replacement delivery was quick enough to recover. Perfect? no, Better yet, they were professional & responsive when things didn't go quite as expected.