Issue with top sheets
i purchased two sets of sheets a year ago, and after using each set for about 6 months, both of the top sheets pilled really badly. I contacted support (Lisa), and her customer support was top notch. She completely understood the issue and though I couldn't get a replacement, she offered a refund. I would of preferred a replacement, though I understand with the transition out of Canada it wasn't possible. I accepeted the refund. She was very pleasant to talk to and understanding.