In terms of process, everything
In terms of process, everything was fine. Your website could have made it clearer what the difference was between the "sink" filter and the "refrigerator" filter. If I'd realized that it's just the hose fittings, it would have saved me from buying some unnecessary parts, since we have installed both. All our interactions have been friendly and effective. Shipping isn't as instantaneous as Amazon, but doesn't need to be. I wish you would post some more technical details about what the filter is actually doing, in a toxicological/chemical way. The filter looks like it has a plastic mesh, so why isn't that adding microplastic to the final output?