Easy order-process, slow delivery, excellent product; desktop had blemish, was replaced w/o discussion
Easy order-process: I've tried other manufacturers online, fully has imho the best UX.
Delivery was quite slow - I received 3 desks in total (one replacement), 2 times delivery took more than 1 week in total with confusing status updates on delivery tracking (not fully's fault, but delivery agency's I assume).
Excellent product: beautiful, well working, easy to use, very sturdy, easy and well documented assembly.
My second wooden desktop had a very ugly and obvious blemish - should have been spotted at fully's before delivery. Got a replacement without discussion, yet still had to go through the cumbersome process of disassembling (I only spotted the blemish after assembly) and repacking.