Factory Direct Filters

Great filters and nice value. Customer service was very helpful.

I purchased 12 filters, which came in two boxes. One of the boxes of six filters was crushed in shipping. I sent photos of the damaged filters and received a reply in very short order. My filters were replaced, post-haste, and an additional box of six filters was sent in addition to the ones that replaced the damaged filters. Thank you for a quick response to my situation. I was not expecting additional filters, and I would be happy to pay for the extra filters if you will tell me how I can do that...

Through no fault of Factory Direct, I got the wrong size filter. However, FD made it easy to return the filters, get a refund, and purchase the correct size filters. The new filters arrived promptly and fit fine. Thank you, customer service, for making it easy to fix the problem (something I don't often have occasion to say!).

My first order for this year was damage beyond you when it arrived. A quick call to customer service and a new shipment was sent the very next day. Filter prices are great and customer service is super.

Ordering was easy, fairly priced and quick delivery. Only other thing I would suggest is being able to put in delivery instructions because I'm in a business with a gate and I wasn't able to put the gate code for the deliver to enter.