Emma Sleep - USA

Terrible return service. It is impossible for me to return my pillows because I live in an "non-serviceable are". If they are able to ship the content to where you live, you should be able to return it. As easy as it is.

We received the mattress on a Saturday. It came packaged and in Emma's box. As soon as we opened it, we noticed a stain and I immediately sent photos to the support email. On Monday, I went to the online chat and they asked me to take a photo of the label stuck under the cover. When I removed the cover, there was no label, but instead a LOT of blood all over the mattress. I immediately took photos and filmed it. They picked up the mattress the following Saturday. My husband and I were extremely disgusted and traumatized by this purchase and this company.

Terrible quality

Literally awful. Multiple delays, poor communication, and a shitty mattress. Total joke, I should've just driven to MattressFirm and tied it to the top of my car, would've been less of a PITA