DTYStore

I purchased a teak outdoor console table from Wayfair & this company manufactured it. I received it last April, so one year ago this month. It was carefully covered by a protective furniture cover last Fall & Winter. We took the cover off this month to find several places with cracks deep in the pieces of wood on top of the table. Also, some of the color has worn off too. Don’t buy a table from this company unless you don’t want to be refunded when you notice multiple defects after just one year. I would have expected them to offer us a replacement table if not a refund. And, they only offer a 90 day warranty which is ridiculous since that’s just 3 months. With outdoor furniture, the piece should to be able to withstand 4 seasons…not just one.

Recently I made a complaint about the quality of a product I purchased, a Highland Dunes Buecker Wooden Buffet & Console Table. I bought it in February 2024 and within three months the finish is showing extreme signs of weathering with the external stain or oil peeling off. With this complaint I only received instructions for care, and no response to the very obvious pour quality of either the wood or the sealant. I returned a reply saying I had no problems with the instructions for care but inquired more about the quality of the material but noted that these instructions and qualifications were not provided on the on the purchasing website. On this further inquiry all I was told was that I should contact Wayfair the purchasing site, but obviously they are not responsible for the poor manufacture. I also noted that all such current products on DTYStore website are deeply discounted by 50% and more. Again no other response then they are overstocked. I am suspicious of that suggestion, but be that as it may be, I am deeply disappointed in not just the product but the cursory manner as to responding to my concerns and questions. I will never purchase a DTY product again.

I bought 2 Granby bar stools from DTY store. I put one together with no problem. I noticed that the foot rest ring on the other was covered in dust. When I cleaned it off it became obvious that the part was being eaten and infested but some bug or worm. The company did send a replacement chair and that also had the foot rest eaten away! Needless to say I won't be getting anymore chairs from these people.

There is nothing wrong with your product. It is well made but I have a problem with one of the legs, it wobbles, and I sent you an E-mail on the 9th, and have had no response to the solution.