www.builtny.com

I love your products, but when I want to replace a lunch bag that we had been stolen upon delivery, I ordered from Amazon at less than half of your price.

Bought lid for the 20 oz tumbler but it’s too small.

The replacement lids did not fit the 20 ounce tumblers I already own. They fit the new ones I ordered. But I need them for my ones so they are extraneous at this point.

Very unhappy! Both of my Built water bottles leak like sieves. I’d give ZERO stars if it was an option.

Replacement lids for the 30oz tumbler were packed well but did not fit the tumbler. Gasket section was too large to fit into the tumblers lid channel. Called Built and their response was it should fit. My question was, did anyone actually do a quality test to insure suitability? Only recourse I was told to use the website to arrange a return.