With my order, I ordered
With my order, I ordered the Big Berkey, the fluoride filters, and the priming pump. I received the order a few days later, but the fluoride filters weren’t included. I contacted the company about it. They had to investigate the packaging department’s video footage to determine if the filters were placed in the box. Their footage showed they did, but the package I received didn’t have them. My box didn’t look tampered with. So I don’t know what happened to the filters. I sent a picture to the Berkey rep of all items I received and this picture showed that the fluoride filters weren’t included in the delivery. Thankfully the company was gracious to send me replacement fluoride filters.