UBlockout

I bought 4 of these for my new house and went through the initial install process, which was well laid out with their directions. Initially, they were amazing, really blocked the light well. Over time, with pulling them up and down, they got a little wonky and needed some TLC. One of my shades completely fell down. I messaged their customer support and they were extremely helpful, but in doing our video consult, they were having me break down the shade into pieces even smaller than how it originally came. After 1. 5 hours of troubleshooting, I was going to have to uninstall the entire thing and re-install it. I don't think that's a good framwork for a home product. I have another product that just snaps together then push it into your window in minutes. It's not as "luxurious" but it sure is easy and blocks the light just the same. Anyway, it was discouraging after spending $1600 on these that I had to do all this troubleshooting and spend so much time doing so. The reason I have these shades is because I am a nightshift worker and have 3 kids. . so I just don't have the time to spend fixing something like this. Ultimately, UBlockout agreed to refund me for the one shade that had completely fallen and ripped, but only half a refund and I had to disassemble and send it back to get the refund - which I also found annoying because I don't have time to uninstall the whole thing, find a box that fits it then send it back. Honestly that's just a crazy ask with this size/shape product. I think it's a nice product but they need to pare down the pieces into something more user friendly for home install and troubleshooting OR find some contractors and train them to come into your home for install/troubleshooting. I'm moving this summer and in my new home plan on ordering the other blackout shades I purchased to avoid the headache.