www.krosswood.com

2 years after the purchase of my door I am being asked for a review. Maybe they thought I would have something nice to say after 2 years. Well, I don’t. I went through hell with this company. My door had daylight coming through it, could be a convenient mail slot, I suppose. But I had to pay someone to come fix it. The door had damage upon receiving it and they offered to send me wood to fix the problem myself. But they couldn’t even send me the correct piece of wood. Over 2 months they sent me 5 different pieces of wood to “fix” the problem and they were for the wrong side of the door. The wood made for a good camp fire. Thanks for the opportunity to express my opinion.

I needed 1 3/8 inch thick doors to fit a specific piece of hardware. Your doors were listed on the website as 1 3/8 inch, but actually measure thinner than that, so they were unusable. A couple of them arrived damaged as well. A waste of time and money.

We loved this door when it arrived about a month ago. Since then we noticed water collecting on the floor at the threshold inside the house. We kept adjusting the threshold but to no avail. We finally saw where the middle panel in the door was left unsealed and had a huge gap in it. So it’s been raining and the water has been going inside the door now for a solid month and is starting to flake and peel away into total deterioration. It was a huge ordeal in the first place to get the door here and I seriously doubt the company will take the time to see my review and make this right.

Ordered these for a brand new build for a million dollar home. All but two doors had faulty weather seals and leaked all the time. Took Uber doors almost a year and a lot of nagging to replace one set of French Doors that had a broken gas seal. All the doors are individually done so the hinges and door knobs didn’t line up when it was time to reinstall. I have a feeling these were a great deal because they are the rejects from the manufacturer ... buyer beware- you get what you pay for.