Ordered a one piece hose
Ordered a one piece hose with handle for my shark vacuum. It was defective, so I sent a picture of the broken part. Once the company received my information, they decided to send me a refund. No replacement was even offered. Also the only way to contact the company was through email. No customer service phone number. This company also let me know I was not the only customer complaining and that the same part I ordered I was told that there was a bad batch and the warehouse was investigating this problem. It appears to me this company has no quality control in place. As far as I am concerned you can't run a business this way! Better take a look at how you are running your business!