Tempaper Magento 2

I ordered some wallpaper. It was a beautiful product but it did not work for the space. The return process was not user friendly. I emailed Customer Service to get a "Return Authorization Number". I did not hear back within about 5 days so I called Customer Service. Customer Service informed me that I did not really need a "Return Authorization Number" to make the return. I had to pay over $20 to make the return. Two days after mailing the return I finally heard back from Customer Service with my "Return Authorization Number". There is a 25% restocking fee. Basically its a terrible return process. I wasn't anticipating needing to return because I was pleased with the sample that I received prior to ordering. I will likely not order again simply because of the terrible return process.

While the product does seem to be of good quality, I wished to return it as it has just a bit too much sheen for me and the plaid is larger than I thought. I contacted Tempaper twice to see if I could get an authorization number and mailing label to return it (for the 25% restocking fee) but never heard from them. Now it is past the 30 days so I'm stuck with a print that I probably will not use. I'm okay with the restock fee, but I'm not okay with the lack of communication!

Really upset that I bought two rolls and there were inconsistencies in quality and print between the two rolls.

Shipping took way too long!

Oh man I wish someone from custom service would contact me. My patterns did not match up and there was so so much waste. I bought an extra roll and ran out. And I don’t want to buy another roll to finish the wall. So, I guess it will stay unfinished. The patterns didn’t like up no matter how hard I tried. It was like off by 1/4 inch which may not sound like much but it’s enough to notice. Super annoyed by it. Other than the pattern, I will say it’s sticks well. Seems like it won’t ever peel off which is nice.