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Arrived in a timely manner, and exactly as described.

Even when I talked to them on the phone, they were so polite everything went good

Excellent 30 seconds to replace. Included knurled metal ring.

Jacqui helped me and was so kind and helpful. She heard me out, looked at my photos and agreed with my assessment. Then she explained the next steps and asked me if I had any questions. Why can’t all businesses have customer service reps as level-headed and clear-minded? I’m thankful that I chose Brondell if for no other reason than the customer service. Thank you Jackie!

We're happy with our filters and the replacements that we get Brondell