The unit had problems after 18 months of use. When I contacted Simplehuman they guided me through a re-set which did not solve the problem so they just sent a replacement unit. Excellent customer support and no hassle.
about 3 years ago
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Richard P.
Simplehuman has the best customer service
I've had to deal with two simplehuman devices to be RMA'd and there really as notable that makes it this easy. You're the best and your products are my favorite in my home, great quality all around.