saatva.com

Greta service!

Helpful and responsive.

I purchased my mattress at a Saavta store. It was very helpful to do that because I was able to try out the different types of mattress firmness. The salesperson was very helpful and knowledgeable. I had a great experience!

I started looking for a new mattress because my nearly 20-year-old mattress had finally stopped being the soft, comfortable bed it once was. It had served me well and was very soft and comforting for many years, but over time that changed, and I knew it was finally time to start researching something newer. After quite a bit of research, I visited a Saatva showroom so I could actually try the mattresses rather than make such a personal purchase based solely on reviews. I tried all three comfort levels of the Saatva Classic, and the mattress I immediately fell in love with was the Ultra Plush Soft. It had the softness I was looking for while still feeling incredibly supportive. Despite that, I ultimately talked myself into ordering the Luxury Firm because I thought it might give me a better balance of comfort and support long-term. My Luxury Firm was delivered on 8/8, and while the quality and support were immediately noticeable, after two weeks of actually sleeping on it, I had to admit that it simply wasn’t the right firmness for me. It felt much firmer than I wanted, and I continued waking up with lower-back pain. I kept hoping I would adjust to it or that it would begin to soften, but I never got the soft, comforting feeling I had been looking for when I started this process. Apparently, my back knew what it wanted the first time! On 8/22, I went back to the showroom and tried the Ultra Plush Soft again. The difference was immediate. This time I even took a picture of the exact mattress and its tag so there would be absolutely no second-guessing myself. It was the same bed I had fallen in love with during my first visit. In fact, I loved that particular showroom mattress so much that I offered to buy it! Of course, they understandably wanted to have a brand-new mattress made for me rather than sell me one that countless customers have tested. So I exchanged my Luxury Firm and ordered my own brand-new Saatva Classic Ultra Plush Soft, 14. 5”—my first love and, apparently, the mattress I should have trusted my body to choose from the beginning. One thing I really appreciate about Saatva is that the experience surrounding the mattress feels different from many other mattress companies. White-glove delivery is standard. The mattress is brought into your home, placed where you want it, set up for you, and they can remove your old mattress. That level of service was a major plus for me, especially with something this large and expensive. I’m also very impressed with Saatva’s exchange policy. Having the ability to exchange the mattress during the 365-night home trial for a $99 processing fee gave me the freedom to admit that I’d simply chosen the wrong comfort level instead of feeling stuck with an expensive mattress that wasn’t working for my body. I was also told that my 365-night trial starts over with the replacement mattress, which I think is fantastic. I’ll be able to give the Ultra Plush Soft a genuine trial at home rather than feeling pressured to make a rushed decision. I also purchased Saatva’s Latex Pillow for myself and the Down Alternative Pillow for my son, and we’ve both been very happy with our pillows. So my 3-star rating is specifically for my experience sleeping on the Luxury Firm, not my overall experience with Saatva. The Luxury Firm is clearly a beautiful, well-made and supportive mattress—it simply wasn’t the right firmness for me. Someone who genuinely prefers a firmer sleeping surface may have a completely different experience. As for Saatva itself, I’ve been very happy with the quality, showroom experience, white-glove service and, especially, the ability to correct my original choice without starting the entire mattress-shopping process over again. Now I’m waiting for my brand-new Ultra Plush Soft to arrive—the mattress my back picked from the very beginning. ❤️

great product and great service