Primrose UK

I lost another order in the village.

Product arrived ok and within reasonable time but didn’t actually work!

Would not recommend to anyone. Order placed in 16th November with an expected dispatch date of 4-6 working days and was dispatch after 10 working days. Then took over 2 weeks to be delivered and not only did it take 2 weeks to be delivered but was delivered to the billing address not the delivery address. So I had to then pay someone else to pick up my 2 large fence panels and get them delivered to the correct address. Very poor communication and organisation from what is supposed to be a respectable company.

Terrible customer service when trying to return or refund badly damaged plants

Unfortunately I have not received this tree yet. Please update me