Since finding PoolFenceDIY online, then
Since finding PoolFenceDIY online, then actually ordering the product, several things were immediately apparent, but a few came later when I installed the fence I purchased. First of all, you couldn’t ask ask for more accommodating, friendly, or attentive sales personnel. They weren’t in a rush to get me off the phone when I asked my 50th novice question. They were patient and understanding and genuinely made me feel like I was the only customer that mattered at that moment. I had last minute changed to my order, which they accommodated like a much smaller company could. After receiving the order, I noticed how well packed it was. No damages in shipping at all. Before I began the install process, I had tech questions, which were easily and quickly solved by their own expert installers. During the install, I took note of the quality of the materials and the way everything was made to assemble in such a meticulous and common sense way. Clearly, what I purchased was the product of multiple phases of regression testing and revisions to get the materials to match the practical aspects of a normal, easy, DIY install process. Having gone through every single one of their planning and installation video and text tutorials, the installation was a breeze, though admittedly took this 63 year old longer than a Saturday afternoon to complete! Thanks for your customer care and your attention to detail PoolFenceDIY! When it comes time to do this again, I know who to involve. Sincerely, Bryan Scott, North Fort Myers, FL