pipe-decor-com.myshopify.com

Have written help@ twice now for support with a return and have also tried the online chat feature with no response at all from either platform. Customer service is severely lacking.

4th time ordering from Pipe Decor. 2 out of 4 times, order was wrong. Called Customer Service during “open hours “; sent to Voicemail. Sent a chat message during “open hours”, sent a massage no one was available and they would get back to me. (Still awaiting)

Stop repeatedly contacting me to leave a review.

This despicable and deplorable company dumped all of my prestigious "noir collection" furniture quality table legs into one box loose for shipping with no padding or packaging whatsoever along with the black flanges to clang and scratch against eachother all the way from Illinois. This led to all of the supposedly unscratchable and undentable legs made with a coating to last a "lifetime" to be scratched and dented like a piece of junk you find on the street on trash day. And the company doesn't even reply to emails about this issue and thus will get a charge back on top of a negative review that they just asked me for days after delivery. Complete trash top to bottom. What a fraud, and useless American company that needs to be put out of business. You caused this damage from not packaging safely a $200 plus order and then don't acknowledge what you did. Garbage, garbage, garbage

Shelves came missing connecting pieces, so cannot assemble. Amazon will not accept return because of time delay. Part still has not been shipped that I am aware of. Useless as is.