I want to state that
I want to state that we are now very happy with the stool and that we were very happy with Marianne's help with fixing issues from our original Perch Stool order:
1) damages from shipping (hole on side of box with one of the foot sticking out, dented wheel, & scratches/sharp edges on the foot)
2) paint coverage on foot ring
3) cylinder maxed at 28" instead of 35" as ordered
4) didn't realize that the chrome wheels for hard wood floor had brakes on them & only moved when there is weight on the stool.
These items were eventually replaced and we love how comfortable the stool is. I also want to point out something that perhaps need updating on the website:
FREE Shipping
Your chairs or stools will be shipped via UPS Ground within an average of 3 business days, all for FREE. For further information on our FREE UPS Ground Shipping, please click here.
It was shipped free but the box we received was delivered by FedEx home delivery per the mailing label on the box and we received it in about 2 weeks instead of 3 business days. I'm still giving it 5 stars because of the outstanding service we received.