pelicanessentials.com

The two people who came to install were very efficient and professional. Appreciate the team calling me prompty after order placement as there was an issue with the colour that I had selected. However, I was still able to get the sofa with the initial colour of my choice.

Outstanding service from start to finish – thank you, Pelican Team

Well packed product, helpful and responsive webchat, swatches were delivered very promptly. Only small issues were that i would have appreciated an update from Pelican about the delivery ahead of time - as it was, i got a call from the courier last minute to say they would be coming to deliver soon. Also would be good to have an envelope with instructions on putting the sofa together - it was confusing to know what order to open boxes and what to do exactly. But overall, top class, I’m really happy with the service and the product.

Product is great but operational updates can be improved. More accurate delivery timeline, quick responses on maybe a whatsapp business account and correcting website descriptions of the products would go a long way with establishing customer trust. Also, would help if you can provide a written warranty statement to the buyers for future reference. Overall satisfied and wish team pelican more success ahead.

While we have read reviews from other buyers, we were skeptical about purchasing. However, we trusted the process and went ahead with it. We were pleasantly surprised when the product arrived. The Pelican team took enough care to package it properly. The assembly was relatively straightforward and did not need any additional tools. The product delivered screams quality all around. I'd happily recommend their products to anyone, any day.