www.oroa.com

Slow shipping and communication

This item took over three months to arrive. Ridiculous.

There's not much to say the item was delivered damaged, and maybe more attention will be paid to packing and shipping maybe put fragile on item that need it.

Took forever to come and poor communication. Unfortunately, I should have looked at info in this company before ordering. It looks like a pattern of poor service

I had one piece delightfully delivered. After waiting a month past the ETA on a second piece I called and emailed. A week later I was notified my coffee table would ship promptly via FEDEX (weird but ok) 48 hours later FEDEX calls to arrange delivery. They give me available windows- I dont have anything that works for another week and I am told I must take delivery within 3 days. I hire someone to be at my home during the delivery window- and of course they arrive after the window. I was grateful for that- because I was home when the driver wheeled in the box with the table. I asked if he can unpack it (at least) and he is not authorized to do that. I call OROA (its still business hours) but I cannot reach anyone. I also email them- no response yet (it has been 2+ business days.) So, my 150lb coffee table is still sitting in my living room in the box. It’s probably gorgeous- but it was not properly delivered and I am still waiting to see how it is going to be unpacked-