Origin Mattress US

I had a very bad experience with my order. The website stated that the item would be shipped within 1–2 business days. I placed my order on July 20th, but the item was not shipped until late August. I contacted customer service to cancel the order due to the delay. I was told the item would be delivered by the end of the week, which did not happen. I again requested to cancel the order, explaining that the timeline no longer worked for me, but was informed that cancellation was not possible. Eventually, I received the item on August 22nd. I then contacted customer service again to arrange a return. I was told a pickup would be scheduled, but now it’s September, and no one has come to collect the item. This has been extremely frustrating, and I would appreciate immediate action to resolve the return and refund process.

Never again

The customer service have been OK. They have contacted me, but I have not got my money back for my missing mattress. I’m very upset because someone sent my stuff somewhere else and they’re giving me a hard time because someone else made a mistake. I am so upset because they never sent me a tracking number until later on after the package was already sent. This has been a horrible experience. I just want my money back and they’re not giving me a back on time like they should.

Fast to collect my money and send this disappointing mattress. . . . . . . still can't get a return pickup or refund date.