Excellent customer service!
Your customer service is excellent! The mattress I chose was too firm for me, and the exchange was easy and virtually effortless (on my end, anyway). Victoria and team rocked out the order and delivery of my replacement mattress, which arrived in a few days (!) and are currently arranging pickup of the old mattress. They were responsive, professional, and super nice. Not sure where the return will go - the only way it could be better is if the returned mattress is donated locally to a shelter or nonprofit. Will definitely be purchasing my guest bedroom mattress through Okioki. Thank you!