noveltylights.com

Outstanding customer service! FAST ship!

The service was excellent. All the products I received were package well. After my original order, I needed some other items right away and they responded quickly. I enjoyed working together with them, it made my job go much smoother.

Good Customer Service for all

20 out of 50 red bulbs inop. However, they are being replaced, no questions asked.

I ordered a spool of wire and E17 sockets, as well as 100 C9 bulbs. 20 out of 50 red bulbs were defective and did not illuminate. That said, I received an email requesting feedback. When I responded, Novelty Lights got right back to me and offered replacement or refund (my choice) no questions asked. Nothing is ever foolproof, but the way mistakes are handled says a lot about a company. I got some bad products, but the problem was handled quickly and courteously.