UpFurnish

It’s not very good business to approve my account and then stop taking orders a week later, not a good way to start off a business relationship.

There isn't any other way to get things sent to have your furniture get fixed if you can't get pictures sent to them.

You make buying easy but product sucks

I think your service is good but the website and customer service are horrible. For example, i was at end of lease and tried to get info on purchase options and i emailed support and they sent me a generic faq answer with no details. I asked for details on my lease and got nothing. Then I went to my account on the website and i saw there was an option to buy the furniture i rented. I clicked the buy and all of a sudden the screen said transaction complete, item purchased. NO info about price at all, no screen for me to make a decision. Boom just purchased. Then to make it worse the screen showed a price and when i got my credit card the price was much higher than what i was shown on the screen. REALLY REALLY BAD customer service. I am so upset that I wouldn't rent from you guys again and certainly wouldn't refer anyone. You should have a much more functional website and it should be much clearer at end of lease what options are and how much it costs (before a transaction is executed)

I never hear anything from this company..Except when their payment of money is upcoming and near ! No 'Is the item to your satisfaction" ? or 'Is it working our for you" ? or 'Is the item what you expected'...None of these questions or concerns were ever put to me. Not Happy. Mr. Tim Callahan.