love it!
I ordered firm since I like firmer side. But I wasn't happy enough. It is def firm tho. I decided to return. The customer service was excellent. I was going to change to another brand, but I decided to go medium firm by Muse. It feels softer than I expected, but when I laying down I feel good and happy.
I wish there is store that I can try on tho. (I went to store supposed to have it, but there weren't unfortunately..)