Malouf

Shipping was great. The issue I have is it’s not a Firm pillow. I was told by your customer service it is a Firm pillow even though the listing says plush. I even questioned that and I was assured I was ordering a firm pillow. It is not. I know because a Few years ago I purchased a firm pillow from you so I know the difference. I need firm. The pillow is a good pillow but I can not use it so I gave it away.

I wasn't able to find out which sheets were made with tencel fabric from website information. I had to send an email asking which sheets were made with tencel fabric. In your response to my inquiry confirming that you received my inquiry, descriptions of sheets and their fabric content was provided.

Very easy to order. Quick Delivery. There is a coupon for first time orders but I did not realize until it was too late that it shows up in a seperate email so I couldn’t use it. I thought all I had to do was click on the coupon on the website. Still worth the full price. As far as High quality pillows and pricing goes, well worth the full price and significantly more reasonable than most. Excellent quality. Best Pillow I’ve ever owned!

The first time I ordered my pillow, FedEx delivered it to the wrong building somewhere in my neighborhood. Whoever received it must have decided to keep it because I never got it back. I filed a claim with FedEx, but they did absolutely nothing to resolve the issue. Luckily, Malouf refunded me so that I could repurchase, but they took out about $7 to cover shipping (I guess. ) I was also frustrated that I had used a promo code on the original order, and it no longer worked when I tried to repurchase the pillow I never received. This was the fault of FedEx, not Malouf, but the overall experience was stressful.

Service was good. The pillow just didn't fit me.