Lick

The paint is great but customer service slow and inadequate. No personal reply and took over a week to react. Which is a long time when you are ready to put paint in the walls! Just resent the whole order of samples rather than the one sample that was missing. Very wasteful.

We love your paint and understand the benefit of having the samples as they are. However, it’s not helpful when just needing some touch up paint. We don’t want to pay almost £50 for a pot of paint when we only need a small amount. I would be reluctant to use your paint again in the future because of this.

You were unable to provide a colour chart which was v disappointing., a basic request

I asked a question on WhatsApp and nobody replied. More needs to be explained about the use of the exteriors paint versus eggshell for exterior.

I bought Lick Black 02 eggshell as my customer insisted on that colour. I’m always sceptical about “multi surface paints” and my fear was realised when painting the customer’s woodwork. It took 3 coats to cover a grey primer but looked chalky and scratched off very easily when abrading between coats, right back to the primer. . I contacted customer service who said it needs to cure for 7 days before rubbing down!! So I have to wait a week between coats? That’s just not practical as a professional decorator. I coated the finished woodwork with some decorators varnish, hopefully that will give the paint the durability it’s so clearly lacking.