excellent service
unfortunately this bed was not for me, although it was really excellent quality. i just couldn't get on with the memory foam feel and it wasn't helping with discomfort from an injury i have as i might have hoped. but none of that was the fault of the bed and i have friends who swear by their Leesa bed. but they say they'll accept returns and refund and they did without question and promptly, so I cannot fault them in any way. i only hope my returned mattress went to a good use, which I think they suggest it does.