JONATHAN Y

never received the item.

Very nice fan. As expected. Worked great for the 1st year. We didn't run the fan for the winter. Spring rolls around & the fan won't turn on. There is no switch. The fan can only be turned on and off by the remote. Called, and they said I needed a new remote, and the product was out of warranty. So I paid $20 for a new remote. When the remote arrived, it came with a 'Fan Lamp Controller'. They didn't say the controller was bad. Now I have to hire an electrician to come out and change the controller inside the fan? $100 to get him just to walk thru the door. $75 for the 1st hour. $20 for the remote & controller. They just doubled the price of the fan. Am I going to have to replace this controller every year & a half? They should put that on the box. "Fan looks great, but but will double in cost every 18 months!"

The light I ordered arrived crooked on its base. It was clearly a manufacturing defect, not a loose screw or damage from shipping. Customer service did not offer a replacement, but instead sent a video of a different light showing how to fix it. When I explained that correction could not apply to a light with two posts instead of one, they asked for a video. It’s surprising that this company did not reference my order number when suggesting how to fix their product. Shocking not to admit fault with photo proof and send a replacement immediately. But downright unsettling that they have a video prepared for how to fix a $120 product they sell.

Had to throw it out☹️

Rug looked nothing like the photo...At ALl!!! What was presented as as hues of rich purple and lavender arrived as faded denim and a brownish blue. Buyer beware!