jasonl.com.au

Shopping online at JasonL, among a lot of choices, I found what I was looking for. The purchase process was easy, costs competitive. The customer service was very good with prompt and supportive responses to a few queries I had. The product was delivered promptly and when assembled looked and worked great. Delivery was a little awkward. The courier used arrived at a residential address and the truck was a little large to comfortably access the driveway to my house. in the process of trying to access the driveway, the trolley pallet lifter in the back of the truck was rolling around violently and banging into the pallets of goods in the truck. I had concerns there may have been damage to my purchased products but once unpacked and assembled, all was good. Bottom line, I would purchase again from JasonL but recommend they review their couriers.

Was good, not great because the desk has a minor defect and the delivery company didn't send any updates as the 'barcode didn't scan correctly'. Then I received an email saying the goods were delivered and when I called, they were still at the delivery centre. Also, agent said she would email with an update after I queried the delivery status, and I got nothing.

The online store, products and service provided by the JasonL staff is great. Unfortunately the delivery leaves a lot to be desired. Initially delivery was attempted two days prior to the ETA (A+ for efficiency, but F for communication, as the office was closed not attended that day). Additionally, once it was delivered, there was no prior notification that the product would be delivered on a pallet (which doesn't fit through the shopfront door and required our staff to unload the pallet on the street). Our office is upstairs, so I wouldn't really count this as having been truly delivered. I appreciate that this may not be in the contract terms you have with Team Global, but again this simply needed to communicated from the outset and appropriate provisions could have been made on our side.

Irish from within the JasonL call centre was very helpful. However your delivery provided was terrible, hopeless. I was also disappointed that I could not pick up my order from the JasonL showroom in Sth Melbourne and save me a delivery fee.

Good desk rubbish instructions to assembly