highlandforge.com

I had a very specific application and Highland Forge helped me to achieve the exact results I needed! The drapery rod was perfect for my limited space and in turn the drapery was beautiful! I had 3/4" for a center bracket to be installed- the horizontal center bracket was perfect!

The team at Highland Forge is knowledgeable and helpful. The rod is perfect! The quality and customer experience is top notch! I will definitely be ordering again.

I would like to take a moment to recognize Mark for his outstanding customer service. I made multiple calls to Mark while selecting curtain drapery rods and accessories because I wanted to be absolutely certain I was ordering exactly what I needed. I don’t think I have ever called a customer service representative this many times. Throughout every interaction, Mark was extremely patient, knowledgeable, and consistently helpful. He took the time to explain options, guide me through choices, and answer all of my questions without ever making me feel rushed or inconvenient. At times, I honestly felt bad calling so often, but Mark never showed even the slightest frustration. Instead, he always offered help and reassured me, which made the entire process much less stressful. His professionalism and willingness to assist ensured that my custom order was placed correctly. I rarely write feedback unless someone truly stands out, and Mark absolutely does. Customer service representatives like him are very rare to find. His level of dedication, patience, and professionalism truly sets him apart. Employees like Mark deserve recognition, and in my opinion, he is well deserving of a pay raise for the exceptional service he provides. Mark is a tremendous asset to your company, and I am very grateful for his support.

We had a wide and long window span fortwo windows with heavy, velvet curtains planned. The solid construction of the curtain rods and brackets easily met expectations. But, the review here is about the service. I reached out to verify the brackets would work and received an instant response. Then, when a couple brackets were needed due to a seam, customer service reached out, I confirmed, and it was added to my order. Flawless service and product.

THE place for custom curtain rods without paying designer rates! Took my measurements and placed my order online. Soon my order was double- checked by a live person by phone and acknowledged via email. Delivery came within the specified timeframe; items were beautifully and securely packaged. All items ordered were there. It was weeks before I was able to coordinate with a handyman to help me hang these curtains. I didn’t understand how the end caps fitted onto the rod, placed a quick call to their office, and received an immediate answer. The curtain is up, and a single 144” panel moves silky smooth across two bypass brackets. I couldn’t be happier!