Very friendly and responsive.
I hate shopping for a new mattress. After a lot of research, I settled on talalay foam. Flobeds offered a neat way to customize a foam bed. After a long phone conversation and then some emails where the staff was very patient and answered my questions, I ordered a Vzone queen. It's not here yet, but so far the service is great. They also check out favorably on the BBB website and their responses to customers reflect an attitude of real service.