M2 - Fireplace Remote Controls

I bought the receiver as a replacement from a company in Iowa, near Cedar Rapids. I installed it, and it worked briefly, then stopped. I sent pictures and asked for help, but never received a response.

Solenoid not working. Getting stuck in off position

We requested a remote with information of “ SMART-STAT-II “ What we got was a “ SMART-BATT-II” The one we received will not link up with our fireplace. And did not realized this until our service tech came yesterday. He realized that you sent me the incorrect unit. I need to return and either get a full refund or get the correct remote. Please inform me of your decision.

The receive did not work and I lost $23 in the return. To be fair the return label was quickly provided

It didn’t work