Fellow

I recently reached out to Fellow customer support regarding some software behavior with custom profiles on my Espresso Series 1, and the assistance I received was absolutely phenomenal. The support team, specifically Kyle, went above and beyond to provide a clear, in-depth breakdown of the machine's global profile system and the underlying logic behind the guided drink menus versus the manual Piano Keys. Instead of just providing a generic troubleshooting script, he took the time to truly educate me on how the machine operates, which completely elevated my confidence in dialing in my espresso. The recommended solutions, including ensuring my firmware was up to date and utilizing the quick-action Piano Key to instantly pull my active custom profile, were incredibly helpful. The level of technical knowledge, promptness, and genuine care for the customer experience was exceptional. Fellow’s customer service sets an incredibly high standard for the specialty coffee industry, making the entire Espresso Series 1 ownership experience truly world-class.

Such prompt, nice and efficient customer service, with a wonderful resolution! A+

Great service and response

Great product and great customer service! I had questions on my cannister purchase and they were very helpful in resolving my issue.

As a tea drinker I love being able to brew loose league tea using the diffuser. It would be nice in the next design iteration to have the bottom stopper attach to infuser to decrease risk of misplacing.