Fellow

I had problems with the vacuum canister but the customer service was really good.

Great product; great service.

I love my new kettle! It is super sleek and I love that it can retain temperature/tell me the exact temperature. It is smaller than my last kettle and only has room for enough water to make 1 french press (no leftovers), so if I empty it and put it back on the base, it sizzles (just FYI)...gotta refill it before doing that. I use water filtered from my Berkey but it is starting to calcify a little on the edges of the spout. I was hoping it wouldn't do that and may need to look into keeping distilled water in stock just for the electric kettle. There was a problem with turning the kettle on and missing pixels in the digital screen. Fellow customer service did a great job resolving that issue for me and provides excellent customer service.

Great service.

Great online support.