Customer service is always good,
Customer service is always good, fantastic even, probably one of the best out there. However quality control and I know I am not alone as I follow social media and the pieces being sent out shouldn't even make it to the seconds shop never mind the customer.
I am not a business minded person but slow down, produce less and improve the quality again. I appreciate these are handmade its never going to be perfect and that in itself is part of the EB collection charm. However it becoming normal to contact CS and this is right at all.