Ordering was ridiculous. Added items
Ordering was ridiculous. Added items to my basket. Paid When I checked my order only one item instead of 3 gone through. Not open on Saturdays to rectify problems. Emails bounce. Phone lines not open until 9am despite message on call tree saying 08:30.
Order problem confirmed as being "because we only had one in stock". Why did it not say so and refuse the order then instead of processing just one! Caused big delays in ordering different product.
Then, dispatched and no viable tracking. Staff informed me that has been loaded onto van on Tuesday morning. Tracking didn't update. Advised Wednesday pm that my order has been damaged and won't be arriving therefore waited in for no reason for two days. Also having to pay a plumber day rate for no reason. Offered to resend but no effort made to get them to me quickly. Cancelled order had to chase refund!
Absolutely diabolical!
Eventually ordered with "Walls and Floors" who dispatched same day (Wednesday) and delivered next morning 9am. Awesome.
Cladding world not fit for purpose.