The product design and assembly
The product design and assembly instructions are excellent. However, the packing and shipping is severely lacking in quality control.
Packaging and shipping needs work - my particular order came in 31 boxes. Between 25-30% of the boxes were damaged including some totally opened. I would have rejected and returned if I'd been here when they were delivered. Most of those damaged boxes had little or no packaging based on how the replacements were packaged. Also several small pieces were missing in the original order. As a result, a weekend project turned into a 3 week project.