They Ignore Customers
Chandler Fredenberg- Knapp promised to let me know the impact-tested strength of a safety-backed mirror I need. To be sure, he did email me, but he repeatedly avoided answering the above question. For example, I asked him, "Can you possibly track down this info?" He said, "The spec sheet I provided is all the information I have. " I asked, "Are you willing to try to get the info I need?" He didn't respond. And a follow-up email to info@dullesglass.com similarly went ignored.