double-online.myshopify.com

The rug is great, the long lead time in getting the rug was not, perhaps more communication whilst I was waiting would have been more helpful. Overall though I am very happy with my purchase

Slow shipping, service was also slow when I enquired but rug arrived quite quickly after it had been shipped.

Good experience and fast delivery

Absolutely love the rugs we purchased and the service was great. The only hiccup we had was with customs, so this is more a buyer beware post for anyone ordering from New Zealand. It would be helpful if Double had some customs info or warning on their site for NZ customers. I had checked for this, and thought we would be OK, yet I'm guessing we were just over the threshold or something. We ended up paying double due to the package staying an extra day in customs (no idea why). So that was not ideal. BUT, the product and efficiency from Double was fantastic. Rugs are also easy to set up - highly recommend!

Thank U U for the prizes