decorativeceilingtiles.net

The warehouse messed up my order and caused some unwanted scheduling costs but. . . . . Darian and Dawna worked to get it rectified and provided great customer support even though it wasn't their mistake. Dawna is great at what she does. She was calm, courteous and very good at deescalating an unhappy and stressed customer (me). Kudos to them and consideration towards rewarding them for what they do and how they do it.

I contacted your office a couple of days ago and left a message. Dawna contacted me a short while later and promptly assisted me with placing an online order. I'm grateful for the quick response & assistance.

Great customer service and very quick response time.

excellent customer service! 5 stars

Hi, your customer support has been great so far! I plan to place an order soon for styrofoam ceiling tiles and I appreciate the sample you sent which confirmed our preliminary choice. There are two things that could be better and I'm sure you are working on these: 1) I created a wish list then had trouble finding it later. I only found it accidentally when I went to my cart again but I couldn't find it anywhere in the top tabs/dropdowns. 2) I want to order some of the faux tin tiles but the samples are not available in my color. I am hesitant to invest $250 for the minimum of 10. I actually need at least 35 of them, so even if I decide to order them I wouldn't invest in the complete order without seeing a sample in my room, so that means I will have two shipping costs as well. I'm sure you plan to have samples of all choices available in the future and this is just a matter of time (and supply), but still it has made me question whether I should take a chance. That minimum is not an insignificant amount of money. Thank you for the work you have done to make your exciting and beautiful products available to us!