decorativeceilingtiles.net

Always have a great experience

Ive done many projects with decorative ceiling tiles over a ten year period. Quality products, professional staff, always helpful. When my projects where completed i have always been happy with the finished results. Tech support always available, never disappointed

We had an issue with trying to pay online, so we called in our order. The phone was answered promptly and by a live person! She was polite and seemed happy to assist us and wanted to deliver the best customer service and she did. I have been a trainer for customer service for years, that is my specialty and she met all my requirements for star service. We placed our order on 2/24 and received notice it will be delivered today! Bravo!

The popcorn ceiling needed a new look and the angles in the design deserved to be accentuated. This was the perfect combo to pull it all off.

Your customer Service via telephone is great. The only negative comment relates to online ordering of product which requires pay pal or Venmo. Those payment options are flawed. It was extremely difficult to place an order using Venmo. Recommendations would be to use a different payment system where credit cards are accepted. Recognizing that banks charge 3% and cards charge 3% some companies will add a fee of 3% to customers who use a credit card. If the cost is 100 an additional fee of 3% could be added as a separate line item. That 3% can be put in an escrow account and used to pay the bank fees each month while gaining interest. I would have preferred that instead of the difficulty with Venmo. Aside from that. DC tiles has excellent customer service and once we receive our order, it is likely another will be placed. But this time, using a telephone.