Casper Canada

Fast shipping and arrived in great shape. I had a question and it was answered promptly and was helpful. I used chat.

I had a really great experience with Casper Canada. I originally ordered one of their pillows, and while the quality was excellent, it just wasn’t the right fit for me personally. What stood out most was how smooth and stress-free the return process was. Their customer service team was responsive, kind, and genuinely helpful. There was no pressure, no hassle, and no complicated back-and-forth — they made the return simple and straightforward. It’s rare to find a company that stands behind their products and treats customers with that level of respect. Even though I returned the pillow, I would absolutely consider ordering from Casper again because of how positive the experience was. Great products and even better customer service.

Love Casper

Great customer experience - shipped fast, quality product

Mattress is great, dealing with you company is very difficult and painful. I was sent a mattress that did not open properly, you called it defective. Then I found out that you sent me the wrong mattress, I ordered medium and I got firm. I slept on it for almost a week. 3 days after placing the claim, I received confirmation of replacement and the new one arrived a few days later. NO apologies for the the mistake. JUst like the first shipment it showed up unexpected, landed in front of main door until I came home to move it to the garage. Karen (really) contacted me and wrote "you got it, and will work with me to arrange a time to get the defective one picked up". So now I have to switch the mattresses in place,I decided to move the old one to the garage. Few days later after setting up the new one, I contacted karen and told her that I already did the heavy work, and the old mattress is in the garage, and that its simple for me to get rid of it by sliding to the curb for the upcoming garbage pickup, save you the cost of disposing. She was beside herself, insisted that she arrange a pickup. This went on a for a couple of days, I did not feel like dealing with the situation any more. The mattress did not get picked up (?) and Karen made arrangements with a junk company. They contacted me and will be here thursday to pick it. The first mattress was unrolled Jan 13, a month later I will be rid of having to deal with your organization. It had cost me time and pain, all for a simple inventory mistake. Your company really does not believe in customer satisfaction. The medium mattress is great, but the process was horrible. Ivo kucirek PS the garbage company (1800 got junk) has contacted me several emails and text messages and a phone call. This despite the fact that I responded immediately to their initial email and gave them a time and date for a pickup. They really want my old and dirty mattress.