Exceptional Customer Service
I love the toilet paper and paper towels! The box for a recent shipment was damaged in transit, however, and I was not happy. I reached out by email and I received a reply within about four hours. The representative remediated the situation immediately, with a resolution that was more than fair to me. The company shipped a new package and kept in touch with me while it was in transit and after it was delivered. It was clear that Cloud Paper appreciates my business, because the company demonstrated this appreciation with concrete action. I was already telling my friends about the quality of the products, now I also rave about Cloud Paper's care for its customers.