Cassa Vida

One person sent with a 90 kg unit - begrudgingly left on front porch - luckily it was not raining, as I could not move on my own. Delivery was an extra cost and I would have expected delivery by 2 people and for the TV unit to be brought into my house -its no use to me outside and I could not move on my own! Fortunately I had visitors due later who could move it, otherwise, I dont know how I would have got into my house.

Tried to cancel the order within prescribed time but email contact on the invoice kept bouncing. Finally found number - spoke to nice man but could not cancel. Product (white cabinet) took a long time & is of poor quality- needed treating to avoid marking. Door handle has fallen off.

This has been an extremely disappointing interaction. I will NEVER endorse this company. From the being I have had to do all the contacting to CASSA VIDA. From having to chased up delivery date and now trying to negotiate a return of funds and return of the bed as I have been told replacement impossible. The bed was discovered to be delivered structurally faulty once unpacked. My contact Scott at Cassa Vida has lacked and kind of customer service or proactive thinking and certainly has taken no ownership over working through a frustrating rating problem. CASSA Vida have my money and I have a broken bed! Shame on them!

The customer service of Casa Vida was extremely poor. I have never come across a company that spoke to and handled an issue so badly.

Poor quality products and disgusting customer service. Avoid this company and purchase somewhere else.